Who we are
Ethical Trade New Zealand is a social enterprise with a mission to ‘improve livelihoods through ethical trade’.
Please read our terms and conditions before you use our website and purchase any goods.
Domestic Shipping Policy
Ethical Trade offers free shipping within New Zealand. Delivery delays can occur occasionally.
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If there is going to be a significant delay in shipment of your order, we will contact you via email.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
From time to time there is the potential for delivery delays after the order has left us. This unfortunately is out of our control but if we are informed of any significant delivery delays from post company we will contact you.
Ethical Trading Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you have any problems or questions relating to a shipment don’t hesitate to contact us at firstname.lastname@example.org
International Shipping Policy
We only offer international shipping at the cost of the customer. We are not responsible for any taxes, duty, or tariffs imposed by the destination county. Please contact us about the shipping costs once you complete the order.
Customer satisfaction is our top priority. If you are not completely satisfied, we offer a five (5) day right of return policy on all purchases. To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging. Customer bears posting costs of returning item(s).
The shipping & insurance fees are not refundable. All returned merchandise must be sent by registered mail. Appropriate return packaging and registered mail fees are the responsibility of the customer returning the merchandise.
If you decided that you do not want the merchandise after it has been shipped but before it arrives, Please Do Not Refuse Postal Delivery. All Items must be returned to us only by registered mail we must ensure these items using the registered mail receipt number. If the merchandise is refused you will be liable for the full value of the item or items if lost and all brokerage charges and duty incurred upon its return.
If your goods don’t reach you in perfect condition please notify us as soon as possible. Please don’t return damaged goods without first notifying us. Please keep any packaging and damaged items as they are received, these will be required for refund claims.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 4 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
NOTE: Ethical Trade New Zealand reserves the right to change terms and conditions. By using this website and buying product from us you agree to our terms and conditions.